Return policy
Return policy
Thank you for your interest in our handmade biothane creations! We're delighted you've chosen our products for your four-legged friend. Before finalizing your purchase, please review our return policy.
No Returns Accepted
Due to the unique and customizable nature of our necklaces, we cannot accept returns. Each item is custom made to your specifications, making each piece unique and non-saleable.
Why this Policy?
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Custom Creations : All our necklaces are handmade and customizable (width, color, length), meaning they are specifically designed to meet your needs. This makes returns impossible.
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Quality and Care : We pride ourselves on offering the highest quality products. Each necklace is carefully inspected before shipping to ensure your satisfaction.
Questions and Assistance
We understand that you may have questions or concerns before placing an order. Don't hesitate to contact us! We're here to help you choose the perfect collar for your companion.
Defective Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your package. We are committed to finding a satisfactory solution.
Contact
If you have any questions regarding our return policy or require assistance, please do not hesitate to contact us at contact@lescreaderiya.fr or via our contact form.
Thank you for your understanding and support of our crafts!