FAQ - Frequently Asked Questions

1. What types of products do you offer?

We offer collars and leashes, as well as tags, handmade in France, in the Auvergne region, using Biothane. All our products are 100% customizable.

2. How do I personalize my collar or leash?

You can customize your collar or leash by choosing the color, size, and hardware according to your preferences. When ordering, you will have the option to specify your choices.

3. How do I measure my pet's neck circumference?

To measure your pet's neck circumference, use a tape measure and place it around their neck where the collar will be worn. Be sure to leave about two fingers' width for comfort. Note the measurement in centimeters when placing your order.

4. What is Biothane?

Biothane is a high-quality, durable, and waterproof synthetic material. It's ideal for collars and leashes because it won't mold, warp, or warp, and is very easy to clean. It's also lightweight and durable, providing optimal comfort for your pet.

5. What are the delivery times?

Our products are handmade to order. Delivery times vary depending on the customization, but we aim to ship your order within 7 to 14 business days.

6. What payment methods are accepted?

We accept multiple payment methods, including credit cards, PayPal, and other secure payment methods.

7. How do I maintain my Biothane products?

To ensure the longevity of your collar or leash, here are some maintenance tips:

• Cleaning: Wipe with a damp, soapy cloth to remove dirt.
• Drying: Allow to air dry, away from direct heat.
• Storage: Store your products away from humidity and direct sunlight.

8. What are your return and exchange policies?

Please note that personalized products are handcrafted and cannot be returned or exchanged.

9. Why choose your artisanal products?

Our collars and leashes are made locally in Auvergne, guaranteeing quality craftsmanship. By choosing our products, you support local craftsmanship and benefit from unique and personalized pieces.

10. Where can I see your creations?

You can see our creations on our website and follow our latest news on our social networks:

• Instagram: https://www.instagram.com/lescreaderiya/
• Facebook: https://www.facebook.com/profile.php?id=61566176627181&mibextid=ZbWKwL

11. What width should I choose?

Here's an overview of the options available to help you make the best choice:

Width of 1.6 cm

• Ideal for: Small dogs and puppies.
• Features: This width is lightweight and discreet, perfect for smaller breeds. It ensures optimal comfort while remaining stylish. If you're looking for a collar that won't be too bulky, this option is ideal.

Width of 2.5 cm

• Ideal for: Medium sized dogs. (Up to 40kg)
• Features: This is a good compromise between robustness and comfort. This width offers excellent visibility and good support, while being light enough not to bother your pet. It is particularly suitable for active dogs who like to exercise.

Width of 3.8 cm

• Ideal for: Large dogs and very energetic dogs. (over 40 kg)
• Features: This width is designed for dogs who need a strong, durable collar. It distributes pressure evenly, providing maximum comfort during walks. If your companion tends to pull, a wider collar is recommended for better control.

If you have any further questions, please feel free to contact us via our "Contact Us" page. We are here to help!